Travel Trade Recruitment Limited
Customer Support Consultant
Customer Support Consultant at Travel Trade Recruitment Limited, based in Cambridge, Cambridgeshire. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Cambridge, Cambridgeshire
- Closing date
- Sector
- Customer Advisor
Reference 5419346731
About the role
Are you a customer-focused travel professional who enjoys delivering exceptional service and helping customers create memorable holiday experiences? This is an exciting opportunity to join a specialist villa holiday company as a customer support consultant, supporting customers throughout their booking journey and helping ensure their villa holidays run smoothly from start to finish. THE OPPORTUNITY: As Customer Support Consultant, you will play a key role in delivering excellent customer service, managing booking amendments and special requests, and resolving any issues that may arise. You will communicate with customers by phone and email, respond to customer reviews, and help maintain the high standards expected of a specialist villa holiday business. You will also have the opportunity to translate villa descriptions, website content and marketing materials from English into your native language. EXPERIENCE REQUIRED: Previous travel industry experience is desirable, ideally within a similar business. Excellent customer service and communication skills. A proactive approach to resolving problems and managing customer requests. The ability to work independently and maintain a strong attention to detail. Fluency in French or Dutch would be highly desirable, but is not essential. WHAT IS ON OFFER: Competitive basic salary & benefits Working Hours - Monday to Friday, 09:00-17:00 (From 1 April to 1 October, an additional Saturday shift every other week, 15:00-19:00.) FULL OR PART TIME FULLY OFFICE BASED IN CAMBRIDGE INTERESTED? If you are passionate about customer service and would love to be part of a specialist villa holiday business, this could be the perfect next step in your travel career. xjnqpsq Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details
Reference: 5419346731 · Posted 1 hour ago · Closes 13 Jan 2027 · Listed via Travel Trade Recruitment Limited
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