General Manager

To drive the standard in customer care and be responsible for the delivery of KPIs of the CMA. To communicate the vision, and provide the team with direction to achieve Company volume and profit targets. You’ll demonstrate the buisness Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.

Key Responsibilities and Accountabilities

• Act as a business leader across the dealerships and services within the CMA.

• Meet and exceed, through the effective management of resources, KPIs in terms of volume, penetration, resource management and profitability.

• Grow and develop the business within the defined region.

• Motivate all colleagues to deliver exemplary customer service.

• Manage and coach departmental managers to grow and develop the talent pool.

• Find new and innovative ways to grow the business.

• Meet the needs of a diverse customer group and extend the market reach of the CMA.

• Fully utilise all the CMA resources.

• Able to lead, manage and develop large teams, and co-ordinate the smooth running of a business.

• To have effective and accurate decision making based on sound analysis and judgement.

• To have excellent organisation skills to have a constant focus on how process and systems can be better and more efficient.

• Understand profit and loss statements, and drive for goals and targets to deliver performance.

Essential Skills & Experience

• Understanding of the complexities of running a franchised operation with extensive, diverse and often conflicting objectives.

• Relevant qualifications as required for the role.

• Experience working in a complex B2B or B2C environment with responsibility for people and resources.

• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.

• Evidence of ‘Right to work in the UK’

Desired Skills & Experience

• Demonstrate honesty, integrity and ethics in the workplace.

• Use of Microsoft Office, e.g. Excel, Word, Outlook.

• Demonstrable ability to negotiate in complex and pressured situations with a track record of meeting and exceeding challenging business targets.

• Demonstrable ability to lead a diverse team to meet a common goal.

Our Purpose, Principles and Ambition

• We drive the standard in Customer Care.

• We promote a culture of care, respect, honesty, compassion and wellbeing.

• We have the attitude to make it happen by remaining positive under all circumstances and by enjoying what we do.