ENGINEER SERVICE COORDINATOR

Service Coordinator

Fleet, Hampshire area

Full time, Permanent

£29,000 - £31,000

The role:

The successful applicant will be responsible for carrying out administration duties across the Service and Repairs Department. Reporting to The Service Manager.

**Applicants must be able to demonstrate having worked in a fast-paced environment, where your work load can constantly change direction**

Duties will include:

• Communicating with customers and maintaining internal CRM and database systems.
• Assisting with H&S RAMS in coordination with H&S manager.
• Managing work schedules for Service Engineers.
• Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors.
• Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software
• Raising invoices, as required, for repairs/call outs using QuickBooks accounting software.
• Supporting colleagues during holidays/sickness/busy periods.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by Line Manager/Director.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office, Excel and Outlook)
• Preferred experience in QuickBooks or similar accounting package.
• Qualifications in GCSE English, Math’s preferred, but relevant job experience can also be suitable.
• Preferred experience in service delivery, office organisation and business processes.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with high levels of concentration.
• Ability to maintain regular and punctual attendance.
• Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues.
• Must be able to work as part of a team.
• Must be able to lift and carry small packages

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.