IT Support Engineer

IT Support Engineer – Service Desk, Help Desk, IT Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, Hardware Installation, SCCM, Active Directory, PowerShell, Windows 10, Group Policy, ITIL, Exchange online, O365, Layer 2, Networking, firewalls, router, switch, windows server, hyper-v, vmware, veaam, WAN, DNS, TCP/IP, DHCP.

Our prestigious Cambridgeshire based client is seeking to add to their in house, global IT Support team by hiring an IT Support Engineer. You will be working within a fast paced, global organisation who are due to embark on a significant digital transformation programme. The role is responsible for performing a variety of IT Support tasks.

The role is being offered on an initial 6-month Fixed Term Contract with a view to making the role permanent next year.

Responsibilities:

• Record and sole service desk queries following standard procedure
• Using departmental procedures, set-up of PC hardware and software
• Call coverage of the service desk and out of hours support as required
• Monitor and update the Global Service Desk ITSM system
• Escalation of tickets to Senior Analyst where necessary
• Work closely with Engineering and Implementation Teams
• Resolve network and systems issues affecting business systems
• Raise incident notifications and restore services

Key Skills & Experience:

• Strong knowledge of Active Directory, user account administration and permissions management
• Windows operating systems and M365 applications
• Experience working with ITSM tools
• SCCM and PowerShell scripting
• ITIL experience highly desirable
• Experience maintaining high service levels and working in a high availability environment
• Ability to prioritise competing demands and manage multiple support requests.
• Willing to work in an environment where it may be necessary (from time to time) to work flexibly or additional hours depending on the reasonable demands of the Company.
• Industry certifications such as CompTIA A+, Network+, ITIL and Microsoft certifications would be advantageous.
• Excellent communication skills

Location:  Cambridgeshire