Workplace Experience Manager

Job Description

Are you ready to shape the workplace experience at one of London’s premier life science and innovation destinations?

We are looking for an skilled, detail-oriented workplace experience leader, to head up front-of-house, reception, and events operations.

Based at the historic Victoria House in Bloomsbury, Central London, you will be fostering a vibrant, high-trust community tailored for scientists, researchers, and tech pioneers.

Salary circa £50-60,000 depending on your experience, with excellent benefits package that includes annual bonus, generous holiday allowance, private medical/dental, and more!

What you’ll be doing:

Elevating the Guest Journey: Lead and mentor our reception team, managing visitor experiences, access protocols, and daily walkthroughs to maintain A-grade presentation standards.

Curating Community & Events: Design and deliver a dynamic events framework from initial enquiry to post-event feedback, creating spaces that encourage connection and collaboration across a diverse set of building occupiers.

Operational Excellence: Oversee building facilities, front-of-house deliveries, and service charge budgets, while collaborating closely with the Site Director.

What you’ll bring:

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• Substantial experience in front-of-house, hospitality, or events management.
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• Ideally within a commercial office, mixed-use, or advanced innovation environment.
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• A natural talent for maintaining a calm, professional demeanor during busy periods with sharp organisational skills.
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• Preferably First Aid, Fire Marshal and even better, IOSH trained.
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• A working style rooted in authenticity, accountability, curiosity, and a spirit of adventure.
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If you are passionate about building community and supporting cutting-edge work in a world-class scientific workspace, we’d love to hear from you. Apply today!