Admin Officer

Admin Officer
Location: Cardiff Magistrates, CF24 0RZ
Working Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay rate: £13.25 per hour

If you're someone who thrives on helping people, keeping things moving, and delivering a high-quality service, this is a meaningful opportunity. Our Client is looking for an Administrative Officer to be the friendly, reliable first point of contact-supporting users, judicial office holders, and partner agencies to help the justice system run smoothly.

What you'll be doing:
* Be a first point of contact, providing exceptional customer service (in person, over the telephone, digitally, and in writing)
* Support day-to-day administrative and operational processes across a range of functions
* Handle enquiries and resolve issues to prevent delays to cases or services
* Carry out general administrative duties to support other functions within HMCTS
* Manage and respond to user contact, working closely with colleagues, judicial office holders, and other stakeholders
* Support flexible operational needs, including clerking responsibilities, where required

What you'll bring:
* Strong customer focus and service skills-calm, helpful and people-first
* Experience working in an administrative role
* Proficiency with IT and Microsoft software packages
* Excellent communication and organisation skills
* Flexibility to undertake clerking and other duties reasonably requested by line management (commensurate with the grade)

Additional information:
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
Ready to make a real difference in Cardiff while using your administration and customer service strengths? Apply now to be considered for this Admin Officer position.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.