Client Relations Manager

Your new company
Our client is a well-established international organisation seeking to appoint a Client Relations Account Manager to join their UK team. This is a key client-facing role responsible for managing and developing relationships with a portfolio of accounts whilst acting as the primary liaison between clients and internal stakeholders. The successful candidate will build trusted partnerships, ensure an exceptional customer experience, coordinate cross-functional activity, and identify opportunities to support growth and service excellence. The role combines account management, stakeholder engagement, project coordination, client communications and marketing support within a fast-paced and collaborative environment.
Your new role
Client Relationship Management

• Act as the primary point of contact for an assigned portfolio of client accounts.
• Build and maintain strong, long-term relationships with clients and key stakeholders.
• Manage client enquiries and coordinate effective responses across the business.
• Provide clients with regular updates, performance insights and business opportunities.
• Understand client objectives and advocate for their requirements internally.
• Promote a positive client experience and identify opportunities for continuous improvement.
• Maintain regular communication through meetings, reviews and business updates.

Account Coordination & Business Support

• Support the onboarding and implementation of new clients.
• Coordinate activity between clients and internal departments to ensure smooth delivery of services.
• Organise and facilitate client meetings, reviews, presentations and events.
• Produce meeting minutes, action logs and follow-up communications.
• Monitor deadlines, key deliverables and agreed actions.
• Work collaboratively with colleagues across multiple functions to achieve successful outcomes.
• Gather client feedback and contribute ideas for service and process improvements.

Marketing & Communications

• Assist with the planning and delivery of marketing and communication initiatives.
• Create and distribute content across a range of channels including email, social media, newsletters and events.
• Support the production of client communications, presentations and promotional materials.
• Monitor engagement and campaign performance using available reporting tools.
• Present findings and recommendations to internal stakeholders.

Continuous Improvement

• Identify opportunities to improve client experience, processes and operational efficiency.
• Contribute to system enhancement recommendations and implementation activities.
• Participate in ongoing training and development programmes.
• Support knowledge sharing and training activities across the wider team.

What you'll need to succeed

• Previous experience in Account Management, Client Services, Relationship Management or a similar client-facing position.
• Excellent stakeholder management and relationship-building skills.
• Strong verbal and written communication abilities.
• Experience managing multiple priorities and deadlines simultaneously.
• Strong organisational and administrative skills.
• Ability to work independently and as part of a collaborative team.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to explain technical or operational information in a clear and user-friendly manner.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.
• Experience preparing reports, presentations and client communications.

Desirable

• Experience supporting marketing or client engagement activities.
• Familiarity with CRM or customer management systems.
• Experience using content creation tools such as Canva.
• Experience analysing data and presenting results to stakeholders.
• Experience working within a professional services, business support or customer-focused environment.

Personal Attributes

• Customer-focused and relationship-driven.
• Professional, proactive and highly organised.
• Strong commercial awareness.
• Positive and solutions-oriented approach.
• Excellent interpersonal and communication skills.
• Calm under pressure and adaptable to changing priorities.
• Collaborative team player with a flexible attitude.
• Able to build credibility and trust with stakeholders at all levels.

What you'll get in return

• Competitive salary package.
• Hybrid working arrangement.
• Ongoing training and professional development.
• Free on-site parking.
• Service recognition programme.
• Supportive and collaborative working environment.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk