Operations Manager

Operations Manager – Fire & Security

Location: London & Surrounding Areas – Hybrid (Home / Site Based)

Salary: Up to 65,000 basic, depending on experience

Package: Company Vehicle / Travel Allowance + Bonus

Contract: Permanent, Full-Time

The Opportunity

Zitko is recruiting an experienced Operations Manager to join an established Fire & Security business operating across London and the surrounding areas.

This is a senior leadership position combining operational management, engineering team leadership and project delivery, with responsibility for ensuring the smooth running of day-to-day operations alongside the successful delivery of installation and project works.

You’ll oversee engineering resources, service and maintenance activities, subcontractors and ongoing projects, ensuring work is delivered efficiently, profitably and to the highest technical standards.

The role offers hybrid working between home and customer/project sites, reporting directly to the Managing Director.

Key Responsibilities

• Oversee daily engineering operations, including installations, planned maintenance, reactive service and project delivery.
• Manage engineering teams, supervisors and subcontractors, ensuring effective scheduling, resource allocation and productivity.
• Take responsibility for multiple Fire & Security projects, overseeing delivery from initial handover through to commissioning and completion.
• Monitor operational performance, project budgets, labour costs, profitability and key performance indicators.
• Coordinate procurement, materials, suppliers and subcontractors to maintain project and service delivery schedules.
• Support engineers with technical challenges, ensuring installations, maintenance and commissioning meet the required standards.
• Maintain compliance with relevant industry standards, including BAFE, NSI, SSAIB and BS 5839, where applicable.
• Manage client relationships, resolve escalated service issues and ensure high levels of customer satisfaction.
• Identify opportunities to improve operational efficiency, engineering productivity and overall business performance.
• Support the development, training and performance management of engineering teams.
• Provide operational and commercial reporting to the Managing Director.

What We’re Looking For

• Proven experience as an Operations Manager, Contracts Manager, Service Manager or Senior Project Manager within the Fire & Security industry.
• Strong technical understanding of fire alarms, CCTV, access control, intruder alarms and associated systems.
• Experience managing engineering teams, subcontractors and day-to-day operational activities.
• Demonstrable experience overseeing installation projects, service delivery and maintenance contracts.
• Strong commercial awareness, including managing budgets, costs, resources and profitability.
• Knowledge of relevant industry standards, compliance requirements and health and safety procedures.
• Confident communicator with strong leadership, organisational and problem-solving skills.
• Experience using job management systems, operational reporting tools and Microsoft Office.
• Full UK driving licence and willingness to travel to customer sites.

What’s on Offer?

• Up to £65,000 basic salary, depending on experience.
• Company vehicle / travel allowance.
• Performance-related bonus.
• Hybrid working – home and site based.
• Direct reporting line to the Managing Director.
• Opportunity to influence operational performance and support business growth.
• Varied role combining engineering leadership, service operations and project management.

Apply Now:

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