Back Office Supervisor

Back Office Supervisor Location: Thame Salary: £35,000 - £40,000 per annum Temporary on going The Role We are currently recruiting for an experienced Back Office Supervisor to join a busy Property Services team based in Thame. The successful candidate will oversee back-office operations, ensuring repairs and maintenance works are planned effectively, completed within agreed timescales and supported by the correct evidence and documentation. You will work closely with the Direct Labour Organisation (DLO), subcontractors and wider operational teams to monitor job progress, review completion evidence and ensure a high standard of service is maintained. This role would suit someone with a strong background in social housing or property maintenance, particularly within repairs planning, commercial/SOR and complaint management. Key Responsibilities Supervising and supporting the back-office team to ensure the smooth running of daily operations. Overseeing the planning and coordination of complex repairs and maintenance works. Reviewing commercial information and applying a good understanding of Schedule of Rates (SOR). Cross-referencing job completion notes against photographs and supporting evidence to ensure works have been completed correctly. Using an understanding of property set-ups and repair requirements to identify discrepancies or incomplete works. Handling and investigating customer complaints, ensuring cases are managed professionally and resolved within agreed timescales. Working closely with DLO teams and subcontractors to obtain completion evidence, photographs and supporting documentation. Monitoring outstanding jobs and chasing updates to ensure repairs are progressed and closed down efficiently. Identifying any issues with completed works, raising queries and ensuring these are addressed. Maintaining accurate records and ensuring all systems are updated accordingly. Essential Experience & Skills Previous experience within a Back Office Supervisor, Repairs Supervisor or similar role within Property Services or Social Housing. Strong commercial and Schedule of Rates (SOR) experience. Experience planning and coordinating complex repairs. Good understanding of property maintenance and different property set-ups. Ability to review completion notes and cross-reference these against photographic evidence. Confident handling customer complaints and investigating issues through to resolution. Experience liaising with DLO teams and subcontractors to obtain completion evidence. Strong organisational skills with the ability to manage competing priorities. Confident communicating with operational teams, contractors and customers. xjnqpsq Salary & Benefits Salary between £35,000 - £40,000 per annum. Based in Thame