IO Associates
Operations Analyst
Operations Analyst at IO Associates, based in Lincoln, East Midlands. This is a permanent role with hybrid working.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · Hybrid
- Location
- Lincoln, East Midlands
- Closing date
- Sector
- IT & Software
- DBS check
Reference bec4aca0fbe7d3a369e610217eb29e2111a7f756
About the role
Job Description
\nRole: Operations Analyst (Software Implementation & Application Support)
\nLocation: Lincoln (Hybrid; 2 to 3 days per week in office)
\nSalary: £29,000 per annum + benefits
\nSector: Healthcare Software/Clinical Systems
\nAre you an IT professional with strong customer-facing skills looking for a varied hybrid role across both software deployment and technical support?
\nWe are partnering with an established UK healthcare software provider whose clinical platforms support NHS and private healthcare organisations across the country.
\nThey are looking for an Operations Analyst to join their operations team in Lincoln. This role sits right at the intersection of technical implementation and application support, giving you direct involvement in configuring systems for client projects while troubleshooting technical queries.
What You'll Be Doing\n- \n
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Project Implementation: Collaborate with delivery teams to configure software according to project scope, assist with data analysis, and support clients during on-site or remote go-lives.
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Application Support: Investigate, troubleshoot, and resolve software and data queries submitted by healthcare clients via phone and ticketing queues (Freshdesk).
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Data & SQL Queries: Run SQL updates, resolve data inconsistencies, and produce custom reports to support client requirements.
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Client & Project Communication: Act as an operational point of contact for clients during rollouts, participate in project meetings, and maintain project documentation.
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Solid all-round IT capabilities combined with exceptional customer service and communication skills.
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An analytical problem-solver who enjoys resolving technical queries and balancing multiple priorities against SLAs.
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Helpful to have (not essential): Basic SQL database querying, experience with project planning tools, or prior exposure to healthcare or clinical software settings.
\n - Valid proof of right to work in the UK and willingness to undergo a standard DBS check. \n
Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate's experience, skills and qualifications. Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.
Reference: bec4aca0fbe7d3a369e610217eb29e2111a7f756 · Posted 26 minutes ago · Closes 8 Dec 2026 · Listed via IO Associates
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