Reed Talent Solutions
Customer Service Advisor
Customer Service Advisor at Reed Talent Solutions, based in Wakefield, Yorkshire and Humberside, paying £13.45 per hour. This is a contract role.
- Pay
- £13.45 per hour
- Hours and contract
- Contract · On site
- Location
- Wakefield, Yorkshire and Humberside
- Closing date
- Sector
- Customer Advisor
16% below the typical rate for customer advisor
Reference 57452398
About the role
Plug into Fujitsu—your next role is just a click away
Why Choose Fujitsu?
Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.
If you're someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below!
Why This Role?
- Hourly Rate: £13.45 per hour (PAYE), paid weekly. From 2 January 2027, this will increase to £14.10 per hour in line with the Real Living Wage
- Location: Wakefield WF1 2UF (on site full-time)
- Start date: ASAP
- Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu’s trusted recruitment partner
Where Shifts Work for You
Monday- Friday, 9am - 5:30pm (8am-4:30pm during training)
Why Your Skills Matter
In this role we are looking for:
- Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone
- Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases
- Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting
- Problem-Solving & Escalation- Able to follow structured troubleshooting steps and identify when to escalate more complex issues to technical teams
- Attention to Detail & Willingness to Learn- Careful and thorough in documenting issues and solutions, with a proactive attitude toward training and learning new systems and processes
Where Your Work Makes an Impact
Day-to-day responsibilities may include:
- Respond to inbound calls and support requests from client employees experiencing technical issues.
- Log and manage IT support tickets, ensuring accurate documentation and timely follow-up
- Troubleshoot basic IT problems, such as login issues, password resets, and system access errors.
- Provide clear, friendly guidance to non-technical users, ensuring a positive customer experience
- Escalate complex or unresolved issues to internal IT teams or senior support staff
- Deliver excellent customer service, maintaining professionalism and empathy in every interaction
- Apply basic IT knowledge (e.g., understanding of operating systems, software applications, and connectivity basics) to resolve common issues
Why Apply for This Role
- Chance to go permanent based on performance and business needs
- Chance to nurture and build on your interest and experience within IT
Where to Apply
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date
Reference: 57452398 · Posted 15 hours ago · Closes 22 Dec 2026 · Listed via Reed Talent Solutions
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