Case Administrator

Location: Bournemouth

Contract: 3-month Fixed-Term Contract

Hours: Flexible hours available

Start Date: Immediate - On going recruitment

Looking for a short-term opportunity that works around you?

We’re looking for organised, proactive people to join our team as Case Administrators on a three-month fixed-term contract. This could be a great opportunity if you're a university student looking to gain valuable business experience, a recent graduate building your CV, or an experienced professional looking for a flexible short-term assignment.

You’ll work as part of a supportive team, helping us keep customer cases moving by maintaining accurate records, processing information, following up outstanding actions and making sure customers and colleagues receive timely updates.

We can offer flexibility around working hours, making this an ideal opportunity for people looking to balance work alongside studies, other commitments or their next career move.

What you'll be doing:

• Supporting the administration and progression of customer cases
• Keeping case information and records accurate and up to date
• Processing correspondence and documentation
• Following up outstanding information and actions
• Communicating professionally with customers, colleagues and other stakeholders
• Helping ensure cases are progressed within agreed timescales
• Identifying information that is missing or requires further attention
• Working collaboratively with Case Managers and the wider team

What we're looking for

You don't necessarily need previous case management experience. What's more important is that you are:

• Highly organised with excellent attention to detail
• Confident using IT and learning new systems
• A clear and professional communicator
• Comfortable managing multiple tasks and priorities
• Reliable and able to take ownership of your work
• Proactive and willing to follow things through
• Comfortable working independently and as part of a team

Previous healthcare/medical administration and telephone experience would be hugely beneficial.

Previous administration, customer service or office experience would be helpful, but isn't essential.

Why join us?

Flexible hours

We recognise that not everyone is looking for a traditional working pattern. We're open to discussing hours that work for both you and the business.

Short-term commitment

A clearly defined three-month assignment, ideal if you're between roles, looking for temporary work or have availability around your studies.

Build valuable experience

Develop transferable experience in administration, customer communication, case management, prioritisation and working within a professional environment.

Be part of a team

You'll be supported by experienced colleagues while having genuine responsibility for helping cases move forward.

Interested?

If you're organised, dependable and looking for a flexible opportunity where you can quickly make an impact, we'd love to hear from you.

Apply now and tell us a little about yourself, your availability and the working pattern you're looking for.