Infrastructure Support Engineer

Infrastructure Engineer
South Wales | Hybrid, 3 days on site
£35,000-£40,000We're looking for an Infrastructure Engineer to join an established organisation and take a hands-on role across its Microsoft infrastructure and end-user technology estate.It's a varied position combining infrastructure administration with 1st and 2nd line technical support. You'll work across Windows Server, Active Directory, Exchange, Hyper-V, DNS, DHCP and Group Policy, alongside Microsoft collaboration technologies and end-user devices.Rather than being restricted to one area of infrastructure, you'll get broad exposure and the opportunity to take ownership of incidents, user administration, devices and ongoing improvements.What You'll Do:

• Diagnose and resolve infrastructure and end-user incidents.
• Provide 1st and 2nd line support across desktops, laptops, printers and peripherals.
• Administer Windows Server and Active Directory environments.
• Manage user accounts, permissions and access.
• Support DNS, DHCP and Group Policy.
• Administer and troubleshoot Exchange, Teams and SharePoint.
• Support Hyper-V technologies.
• Configure, deploy and maintain computers, mobile devices and other IT equipment.
• Assist with IT hardware and software procurement.
• Maintain technical documentation and knowledge-base information.
• Work within established security, governance and audit requirements.

What You'll Bring:

• Around 3+ years' experience in technical support, infrastructure engineering or a similar position.
• Experience working within Microsoft hybrid environments.
• Strong knowledge of Windows Server and Active Directory.
• Experience administering Exchange.
• Exposure to Hyper-V or comparable virtualisation technology.
• Understanding of DNS, DHCP and Group Policy.
• Strong technical troubleshooting skills.
• Experience supporting end-user hardware and software.
• Good communication and customer-service skills.
• PowerShell or other scripting/automation experience would be beneficial.

Why You Should Apply:

• Broad technical exposure rather than a narrowly defined infrastructure role.
• Work across Microsoft infrastructure, virtualisation and modern workplace technologies.
• Opportunity to develop further automation skills using PowerShell.
• Join an established IT environment where you can take genuine technical ownership.
• After probation, participate in an on-call rota of approximately 1 week in every 5-6, with an allowance plus additional payment for call-outs.

Ready to Apply?
Contact Lewis Allen to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme, just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!