Data Entry Supervisor

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Data Entry Supervisor

Job Reference: DAS9

Admin and Secretarial Ashford, Kent £17.92 per hour Temporary Share Job

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Data Entry Supervisor

Location: Ashford, Kent
Pay: £17.92 per hour
Hours: 14 hours per week
Working Pattern: Tuesday-Friday, 5:30pm-9:00pm
Contract: 6-month temporary contract, with potential to extend
Start: End of October

HRGO Recruitment are recruiting for a Data Entry Supervisor to join a busy Port Health team based in Ashford.

This role will involve supervising a team of six Data Entry Assistants while also supporting the processing of goods entering the UK. You will oversee document checking, charging of consignments, AI-assisted checks and the quality and accuracy of the team's work.

Duties will include:

• Supervising and managing a team of six Data Entry Assistants.
• Allocating workloads and ensuring work is completed accurately and on time.
• Processing and charging low and medium-risk consignments entering the UK.
• Completing and overseeing online document checks.
• Using an AI system to assist with checks and manually reviewing discrepancies.
• Auditing team members' work to ensure accuracy and compliance.
• Providing training, coaching and ongoing support to the team.
• Conducting 1-2-1s and supporting performance management where required.
• Handling more complex customer or agent enquiries and resolving issues.
• Updating working practices and processes where required.
• Using Excel and internal systems to maintain accurate records.
• Supporting and deputising for senior team members when required.

Skills and Experience:

• Previous supervisory or team management experience.
• Strong administration, data entry or customer service experience.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office, particularly Excel.
• Comfortable learning and working across multiple IT systems.
• Experience training or coaching team members.
• Strong communication and problem-solving skills.
• Able to make decisions independently and work effectively under pressure.

Previous experience within Port Health, logistics, import/export, customs or public-sector administration would be advantageous but is not essential.

An A Level or equivalent qualification, or an NVQ Level 3 in Customer Service or Administration, would also be desirable.

Full training will be provided on the specialist systems and processes used within the role.

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