Admin Officer

Admin Officer
Location: Durham Passport Office, DH1 1SL
Working Days / Hours: 37 hours Monday - Friday
(Fully office-based initially, with hybrid working available once fully trained)
Working Pattern: 9:00am - 5:00pm
Pay Rate: £16.01 per hour

If you're organised, confident with IT, and motivated by delivering accurate customer support, this is a great opportunity to join our Client in a fully office-based role in Durham. You'll be trained to examine online passport applications, resolve queries, and help ensure each application meets the required standards.

What you'll be doing:
* Examine online passport applications to determine nationality and identity, following policy, procedures, and legislation
* Resolve queries as they arise and provide effective, timely customer care to internal and external customers
* Interact with customers when required, meeting the appropriate standards set out in guidance and instruction
* Review online documentation and evidence to spot potentially fraudulent applications, in line with fraud awareness training and the counter-fraud approach
* Develop and maintain knowledge of relevant legislation, policy, procedure, and security guidelines to complete work accurately
* Use IT systems and Microsoft Office tools to support day-to-day processing and documentation

What you'll bring:
* Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Experience using IT systems confidently
* Strong administrative capability and a good working knowledge of Microsoft Office (including good document-handling and accuracy)
* Clear communication skills, both oral and written
* The ability to learn and follow guidance carefully, including working within security and best-practice expectations
* A careful, security-conscious mindset when reviewing evidence and identifying potential fraud

Additional information:
* Training: 6 weeks roughly on site (including 5 days of classroom training-dates TBC). Availability during training is required
* After training: Flexi working may be available, as long as core hours are logged (main hours: 10:00am-3:00pm)
* Assignment length: 12 months after the agreed start date, with extension potential
* Start date: ASAP

If you're successful in your application a Counter Terrorism Check will be required as part of the on-boarding checks with Brook Street.
Ready to apply? If you can bring accuracy, professionalism, and a customer-first approach, we'd love to hear from you-apply now to be considered for this Admin Officer opportunity in Durham.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.