Account Handler – Personal Lines

Published on 13 November 2026

• Location: Rainham
• Broking
• Insurance

The position is with a well-established, niche brokerage specialising in insurance for listed and heritage properties. Based in Rainham, you’ll join a close-knit, family-run team focused on High Net Worth property risks, with exposure to a wide range of unique and complex cases.

Key Responsibilities

• Manage high-net-worth (HNW) property enquiries, handling new business opportunities from initial enquiry through to quotation, negotiation and successful placement
• Manage a diverse portfolio of high-value residential properties, ranging from period homes to estates valued at £30 million,
• Premiums up to £50,000
• Deliver an excellent level of client service across all aspects of the insurance lifecycle, including new business quotations, mid-term adjustments (MTAs), renewals and general enquiries
• Arrange and place risks using insurer portals for smaller cases and preparing bespoke manual presentations for larger and more complex risks
• Underwrite large household risks within individual underwriting authority, ensuring risks are assessed and presented in line with insurer appetite and underwriting requirements
• Build and maintain strong relationships with high-net-worth clients and insurer partners, providing a professional, proactive and personalised service
• Maintain excellent client retention, contributing to a portfolio retention rate of approximately 95% through effective relationship management and a high standard of service
• Ensure compliance with regulatory requirements, internal procedures and service standards when handling all client and insurer interactions
• Maintain accurate records and policy documentation on Acturis, ensuring all client information, correspondence and transactions are recorded correctly and the diary system is used effectively
• Contribute to wider business objectives, working collaboratively with the team to achieve targets relating to new business conversion, client retention, revenue generation and loss ratios

Experience

• 2+ years’ experience in insurance, ideally within: Personal lines broking, Property broking, HNW/MNW claims or underwriting
• Experience or interest in heritage/listed properties is advantageous
• Strong communication and organisational skills
• Motivated and interested in developing within the HNW insurance space

The Team & Environment

• Boutique business with a team of 18
• Collaborative, family-run culture with strong team support
• Regular social events and team activities
• Warm, membership-driven leads – no cold calling required
• Opportunity to contribute to the growth and scaling of the business

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Account Handler – Personal Lines

The position is with a well-established, niche brokerage specialising in insurance for listed and heritage properties. Based in Rainham, you’ll join a close-knit, family-run team focused on High Net Worth property risks, with exposure to a wide range of unique and complex cases. Key Responsibilities Experience The Team & Environment