Product Support Engineer (Mechanical)

Our client, a growing organisation within the defence and security manufacturing sector, is seeking a Product Support Engineer (Mechanical) to join its Production Engineering function on a permanent basis. The role will support products throughout their lifecycle, helping to improve reliability, quality, cost and performance across a complex manufacturing environment. Key Responsibilities: Investigate complex technical and manufacturing issues, using data analysis and root-cause investigation to identify effective solutionsImprove product reliability, performance and service life through practical engineering improvementsSupport cost reduction and manufacturing efficiency initiativesProvide engineering support for new product introduction and product development activitiesManage engineering changes, technical requests and product support documentationWork with Engineering, Operations, Quality, Supply Chain, Project Delivery and Customer Support teamsTranslate customer feedback into product and process improvementsPrepare technical information and represent Product Support at engineering and project review meetings Job Requirements: Experience in product support, design, manufacturing or production engineeringDegree-level qualification in Electrical Engineering, Manufacturing Engineering or a related discipline, or equivalent practical experienceExperience working within a complex manufacturing environment, preferably in the defence and security sectorStrong technical analysis, problem-solving and root-cause investigation skillsPractical experience using CAD software, ideally SolidWorks or CreoUnderstanding of product lifecycle management, engineering change control and manufacturing processesGood working knowledge of Microsoft OfficeClear communication skills, strong organisation and the ability to manage competing deadlinesEligibility to obtain SC clearance What Our Client Offers: A permanent opportunity within a specialist defence and security manufacturing environmentThe opportunity to influence product reliability, quality, efficiency and performanceCollaborative working with multidisciplinary engineering and operational teamsScope to contribute to continuous improvement and new product introduction projects If you are an experienced Product Support Engineer with a background in mechanical product support, manufacturing or production engineering, and are confident using SolidWorks or Creo, apply now to make a meaningful impact on complex products and technical solutions.