MINI Trainee Service Advisor

We have an exciting opportunity for a Trainee Service Advisor to join our Aftersales team at Sytner BMW Maidenhead & MINI Slough. This is an excellent opportunity for someone who is passionate about customer service and looking to develop a long-term career within the automotive industry. Previous automotive experience is not essential, as full training and support will be provided through our experienced team and BMW UK's training and accreditation programmes. As a Trainee Service Advisor, you will play an important role in supporting the daily operations of our busy Aftersales departments, working alongside our experienced Service Advisors and Customer Contact team to deliver the high standards of service our BMW and MINI customers expect. Your responsibilities will include welcoming customers into the dealership, assisting with service bookings, managing inbound and outbound customer enquiries, liaising with our workshop teams and keeping customers informed throughout their vehicle's service or repair journey. You will also develop your understanding of vehicle maintenance, service processes and the commercial aspects of the Aftersales department. We are looking for someone who is enthusiastic, professional and motivated to learn. You will need excellent communication and organisational skills, a confident telephone manner and the ability to build positive relationships with customers and colleagues. You should be comfortable working in a fast-paced environment, managing multiple tasks and maintaining a strong focus on customer satisfaction. Experience in a customer-facing environment such as retail, hospitality or customer service would be advantageous, although we are equally interested in candidates who can demonstrate the right attitude, commitment and potential to succeed. In return, we offer a supportive working environment, comprehensive training and ongoing development, with a clear progression pathway towards becoming a fully qualified, BMW-accredited Service Advisor. You will have the opportunity to work with two prestigious automotive brands, gain valuable industry experience and build a rewarding career within Sytner Group. We are looking for someone who is keen to develop, takes pride in delivering excellent customer service and wants to become a valued member of our Aftersales team. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.