Control Supervisor

Control Room Supervisor

G4S PATIENT TRANSPORT SERVICES

Full-time, Permanent, 42.5 Hours per week, Rotating Early and Late shifts, Monday to Friday working, 1 in 4 weekends

Chatham, Kent, ME5 8 RZ

Salary: £ 31,948.00 per annum


Excellent Company benefits include:

• Company pension scheme with employer contributions
  
  
• Free On-site Parking
  
  
• G4S Life Assurance Scheme
  
  
• Employee Assistance Programme (Confidential Counselling Services, 24/7 support specialising in health and medical).
  
  
• Subsidised Healthcare Plan.
  
  
• Charity work- Match-it and Payroll Giving.
  
  
• Access to a 'Blue Light' Card and associated discounts.
  
  
• Access to G4S Perks at Work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers in electronics, weekly groceries, outlets, restaurants, mobile phone contracts and fashion.
  
  
• Progression, training and development opportunities.
  
  
  

About Us

G4S Patient Transport Services (PTS) is one of the UK's largest Non-Emergency Patient Transport providers, carrying out over 500,000 journeys on behalf of the NHS every year.

With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.  About the Role

As a Key Member of the Team, the Control Room Supervisor will monitor the overall command and control to ensure effective and efficient day-to-day operations within the patient transport service by Coordinating the distribution of patient journeys with care and respect across multiple sites in Kent & Medway.

Some of the Key Responsibilities:

• Resource & Capacity Managment: Allocate resources based on patient mobility, special needs, and staff rosters to maximize efficiency across all contracts, including third-party taxis and ambulances. Manage shift rosters, forward planning, and multi-site resource organization.
  
  
• Operations & Controller Support: Monitor on-site day controller performance, perform daily KPI drill-downs, and support complex, difficult, or long-distance journeys. Coordinate Ambulance Care Assistants and Advanced PTS teams while managing daily time-efficient and routine routes.
  
  
• Communication & Customer Service: Assist the helpdesk with patient inquiries/complaints, liaise with PTLOs and Depot Management, and treat all callers with respect and courtesy. Promote team morale, customer focus, and alignment with business goals.
  
  
• Performance & Compliance: Maximize vehicle utilization, manage costs, and analyze data/functions to recommend best practices while maintaining high standards of administration and record-keeping on electronic systems (Google, Word, Excel, Cleric).
  
  
• Safety, Policy & Collaboration: Follow G4S policies, safety procedures, and the equality and diversity framework, reporting hazards or service misuse. Support training requirements and collaborate with the BIM team, Operations Technical Risk Specialist, and Line Manager/Head of Logistics for the K&M contract.
   

About You

A Control Room Supervisor must be results-driven and a highly adaptable logistics professional with specialised expertise. Proven track record of driving superior performance, meeting key operational objectives, and delivering exceptional customer service in high-pressure healthcare environments.

A collaborative team player who excels at simplifying complex logistical challenges and swiftly navigating changing circumstances to ensure safe, efficient, and reliable patient movement.


What we are looking for

• Previous control/fleet planning/scheduling experience.
  
  
• Ability to learn new skills quickly.
  
  
• Excellent communication and problem-solving skills. Ability to make decisions in a fast-paced, multi-delivery environment.
  
  
• Excellent customer service skills, with a caring attitude towards patients.
  
  
• Application of common sense approach.
  
  
• Able to deal with multiple tasks and prioritise, keeping an eye for detail.
  
  
• Able to work on own initiative and proactively as well as effectively as part of a team.
  
  
• Ability to remain calm and professional at all times.
  
  
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
  
  
  

More about us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.