Systems Support Technician

Your new company
You'll be joining a large, established multi-academy trust supporting a diverse network of over 100 schools across the UK. With a significant central support function, the organisation provides specialist services across finance, technology and operations, helping its schools run effectively while maintaining a strong focus on delivering excellent outcomes for young people. You'll join an experienced central team where collaboration, accuracy and responsive customer support are key, offering an excellent opportunity to gain experience within a large-scale systems environment and work with colleagues across a wide range of schools and central functions.
Your new role
An established education organisation is looking for a Systems Technician to join its central systems team on an initial three-month contract. Working as part of a team of three technicians, you'll provide first-line support to users of the organisation's finance, purchasing and budgeting systems. The team assists hundreds of finance users and thousands of general system users across the organisation and this is a therefore a systems and master-data-focused position rather than a finance or IT-led role. You'll manage a high volume of straightforward requests, investigate user queries and ensure information is set up accurately and efficiently across the relevant platforms.
Key Responsibilities

• Managing and responding to queries through the systems helpdesk.
• Setting up new users and maintaining user profiles, access permissions, amendments and leaver records.
• Reviewing new supplier requests and setting up or amending supplier records.
• Processing approved supplier bank and payment information accurately and securely.
• Creating and maintaining nominal codes, project codes and other master-data records.
• Investigating queries relating to purchase orders, including checking where orders are within the system or approval process.
• Supporting users with system queries.
• Completing regular system checks and maintaining accurate records.
• Escalating technical issues to internal IT colleagues or external software providers when required.

What you'll need to succeed
You'll have previous experience working with business systems, master data, application support or a high-volume helpdesk environment. You'll need an excellent eye for detail and a precise, methodical approach, particularly when setting up suppliers, payment information, user accounts and financial codes. You should be confident communicating with users at different levels, investigating queries and explaining solutions clearly to colleagues who may not have a technical background. The role also requires good organisation, initiative and the ability to prioritise requests during time-critical periods.
What you'll get in return
This is an excellent short-term opportunity for someone with a background in systems support, master-data administration, finance applications or education systems, where you'll gain experience within a large and complex systems environment while joining a knowledgeable, collaborative team at an important period of organisational growth. Please note this role does offer hybrid working with just a 2 day on-site requirement.

What you need to do now


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