Admin Team Leader

Job title: Admin Team Leader

Location: Chelsmford, Essex

Salary: £37,000 – £40,000

Contract Type: Permanent

About us:

We have been delivering building services for over 30 years. An award-winning contractor, providing electrical, fire, security, mechanical and renewable energy installation, repairs and maintenance across the public and private sectors, including work awarded through a number of frameworks. Behind every successful contract sits an admin and contract support function that keeps work organised, compliant and on time.

The Role

We are looking for an experienced and confident leader to head up our contract administration team of 12. You will be responsible for the day-to-day running of the team, driving consistent and efficient processes, and developing people so that the team can grow with the business. This is a hands-on leadership role, equally suited to someone currently managing an admin or office team who is ready to step up, or an established team leader looking for their next challenge.

Key Responsibilities

Leadership and team management

• Lead, motivate and develop a team of 12 contract administrators
• Set clear objectives, allocate workloads and monitor performance against targets
• Conduct regular one-to-ones, appraisals and performance reviews
• Manage absence, holidays and resourcing to maintain consistent cover
• Support recruitment, onboarding and training of new starters as the team grows

Process and performance

• Review, standardise and improve administrative processes to increase efficiency and accuracy
• Ensure contract documentation, job records, certification and compliance paperwork are completed accurately and on time
• Introduce and track KPIs, reporting on team performance to senior management
• Identify bottlenecks and implement practical solutions

Contract and client support

• Oversee the administration of live contracts, including job scheduling support, purchase orders, reporting and invoicing support
• Act as the point of escalation for client, operative and internal queries
• Work closely with operations, surveyors, engineers and finance to ensure smooth contract delivery

Office management

• Oversee the smooth running of the office and its systems
• Ensure the team follows company policies, quality, and health and safety standards

Skills and Experience

Essential

• Proven experience leading or supervising an administrative or office team, ideally of a similar size
• Strong leadership skills with a track record of motivating and developing people
• A process-driven mindset, with experience improving or implementing systems and ways of working
• Excellent organisation, prioritisation and attention to detail
• Strong written and verbal communication skills
• Confident using Microsoft Office and contract or job management systems

Desirable

• Experience in building services, construction, facilities management or a similar contracting environment
• Experience supporting public sector, framework or housing contracts
• Experience building or restructuring a team
• A management or leadership qualification (e.g. ILM or CMI)

Personal Qualities

• Calm, approachable and credible with both team members and senior management
• Decisive and accountable, with a drive to raise standards
• A natural coach who builds trust and gets the best from others
• Resilient and adaptable in a busy, deadline-driven environment

Job title: Admin Team Leader

Location: Chelsmford, Essex

Salary: £37,000 – £40,000

Contract Type: Permanent