Customer Service Apprentice

Job Title: Customer Service Apprentice
Apprenticeship: Level 3 Customer Service Specialist
Location: Brighton, East Sussex (BN2)
Salary: £10.00 per hour
Hours: Monday to Friday, 9:00am – 5:00pm (35 paid hours per week)

An exciting opportunity has arisen for a Customer Service Apprentice to join a friendly, family-run business based in Brighton.

Our client is a well-established company specialising in bespoke home furnishings, with a fantastic reputation for providing quality products and excellent customer service.

This is a brilliant opportunity for someone who enjoys speaking with people, is organised and enthusiastic, and wants to develop their skills within a supportive team while gaining a recognised qualification.

Requirements

• Friendly, confident and professional communication skills
• Good organisational skills and attention to detail
• Comfortable speaking with customers face-to-face, over the telephone and via email
• Good IT skills, including Microsoft Office
• Good English and Maths skills
• Positive attitude and willingness to learn
• Ability to work independently and as part of a small team
• Previous customer service experience beneficial but not essential

Responsibilities for an Apprentice

• Respond to customer enquiries in person, over the telephone and via email
• Provide friendly and professional customer service
• Assist with booking and coordinating customer appointments
• Maintain accurate customer records and update internal systems
• Support the team with general office administration
• Help resolve customer queries and ensure a positive customer experience
• Work closely with colleagues to support the smooth running of daily operations
• Potentially assist with social media and online marketing activities, depending on interests

Apprenticeship Information

You will complete a Level 3 Customer Service Specialist Apprenticeship, combining practical workplace experience with structured training and development.

You will receive support from a dedicated Skills Coach throughout your apprenticeship, helping you build confidence, develop valuable customer service skills and work towards your qualification.

This is an excellent opportunity to gain experience within an established business, with the potential to secure a permanent position and progress your career upon completion.

APPLY HERE or for further information please contact Jamie Watson at Next Step Apprenticeships on [phone removed].

The post Customer Service Apprentice appeared first on Next Step Apprenticeships.