Planner/Works Programmer

About the Role

:

• As a Planner / Works Programmer, you will support the delivery of roofing and scaffolding works through effective planning, scheduling and communication with customers, operatives and subcontractors.
• Speaking with residents and subcontractors by telephone
• Managing emails and customer correspondence
• Handling customer enquiries and complaints professionally
• Using MCM and MSPS systems
• Maintaining and updating spreadsheets and records
• Issuing jobs to subcontractors
• Supporting roofing and scaffolding work programmes
• Preparing and issuing notification letters
• Prioritising workload to meet business demands
• Work collaboratively with supervisors, operatives, other departments and subcontractors to ensure a seamless service.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Maintain accurate records, data, and documentation to ensure compliance.
• Provide general administrative support to the rest of the projects team when required.

Key Criteria:

• Strong written and verbal communication skills
• Good knowledge of Microsoft Office packages, including Excel
• Excellent organisational skills
• Ability to prioritise and manage a busy workload
• Planning or scheduling experience
• Social housing experience
• Strong attention to detail
• Team player with a positive and professional approach
• Experience in the above role with similar or the same duties
• Experience working in a fast-paced, pressurised environment
• Excellent time management, organisational, and communication skills
• A customer-first approach with the ability to handle challenging situations
• Knowledge of repairs and maintenance processes

Benefits:

• Family friendly policy to include enhanced maternity/paternity leave and much more.
• Generous Pension Scheme
• Sick Pay
• Refer a friend scheme (total award £1000)
• Share saver scheme
• Eye test vouchers
• Employee Assistance Programme (Access to Free counselling service)
• Wellbeing service (Access to trained mental health & wellbeing advisors)
• Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
• Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
• Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.