Appeals Handler

Company Description

As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Denton office in Manchester.

Position

Key elements of the role will include:

• The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
• Analysing case by case data and collating the relevant written response
• You may also be required to operate a customer service phone line to provide advice on how to appeal
• Able to prioritise tasks, work on own initiative and manage a busy workload
• Required to perform to KPI's
• Good written communication skills
• Accuracy and attention to detail
• Computer experience is required

Requirements

To be successful, you don't have to have previous experience, however you do need to demonstrate:

• Great written and verbal communication skills
• Self-motivation and an ability to manage your own workload
• Problem solving and decision-making abilities
• Accuracy and strong attention to detail
• The ability to work quickly and accurately
• Sound IT skills – using Outlook, Excel and Word

Other information

Benefits

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On-Site Parking
• Company Life Assurance Plan
• Refreshments
• Smart Casual Dress Code

The position offers a starting salary of £24,785pa

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

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