Hilton Grand Vacations
Reception Supervisor
Reception Supervisor at Hilton Grand Vacations, based in Ballater, Scotland. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Ballater, Scotland
- Closing date
- Sector
- Office & Admin
Reference 639522441901118886
About the role
Description
As a Reception Supervisor you will be in charge of ensuring all arriving guests receive greetings that align with Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to improve the owners and guests stay and experience.
Responsibilities
As a Reception Supervisor you will be in charge of ensuring all arriving guests receive greetings that align with Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to improve the owners and guests stay and experience. Your key responsibilities will include:
Supporting the team on shift to deliver a wonderful pre-arrival and welcome to the resort
Ensuring all pre-arrival information is produced and communicated to guests and relevant departments in accordance with brand standards
Providing Duty Manager cover as required while maintaining a hands-on guest-facing presence
Responding to and analyzing guest feedback received via internal systems Qualtrics Trip Advisor etc. and sharing solutions with other departments
Ensuring all guests have been fully communicated with prior to arrival and their details have been accurately entered into Clarity
Qualifications
To fulfil this role successfully you must possess the following minimum qualifications and experience:
Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Strong IT skills
Strong attention to detail
Experience in managing and developing people
Excellent guest focus interpersonal and communication skills
Accountability and resilience
Focus on ensuring a consistently high quality of customer service
Ability to work under pressure
Excellent grooming standards
Great teammate collaborative flexible fun and dynamic
At Hilton Grand Vacations we believe that our Team Members are the heart of our success. You will have the chance to work in a cooperative environment where your contributions will be appreciated and recognized. We rigorously uphold our brand standards and are committed to delivering outstanding service. Join us and be part of a team that strives to produce meaningful memories and flawless guest experiences!
Benefits Include:
Go Hilton Discounted hotel stays for Team Members Family & Friends
Incremental holiday allowance based on service
Free Leisure Club Membership (worth 500)
BUPA Dental Perks At Work and our EAP Programme Compsych
Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1
Reference: 639522441901118886 · Posted 46 minutes ago · Closes 12 Dec 2026 · Listed via Hilton Grand Vacations
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