IT Engineer

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites including usage revisions views and reporting while ensuring customer business requirements are maintained to the highest standard.

• Install test maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: 30000 - 40000 per year depending on experience.

• 40 days paid holiday annually.

Job requirements

At least 5 years experience in a similar role with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email SharePoint Teams OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers Switches APs DHCP DNS TCP/IP Firewalls VLANs)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server(Group Policies Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10 Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support written and verbal communication and be a team player.

• Ability to problem-solve independently.

All done!

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 30000 - 40000