Hollyfield Personnel
Customer Experience Coordinator
Customer Experience Coordinator at Hollyfield Personnel, based in Rugeley, West Midlands. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Rugeley, West Midlands
- Closing date
- Sector
- Retail & Customer Service
Reference 611548354594606755
About the role
Customer Service Advisor
up to 28000 per annum
Applicants must have recent experience in a customer service telephone-based role.
Location: Rugeley Office Based
Working Hours:Monday to Friday 9am 5pm (fully office-based)
Benefits:Private medical insurance 20 days of annual leave plus bank holidays Access to exclusive discounts Free on-site parking Company canteen
Key Responsibilities
- Product Support: Deliver expert advice guidance and solutions for repairs and replacement parts making every customer interaction a positive experience.
- Complaint Resolution: Handle customer complaints with care turning challenges into opportunities to enhance customer satisfaction.
- System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
- Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
- Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
- Communication: Engage with customers across multiple channels including email phone and social media representing the companys values and standards.
What You Bring to the Role
- 12 months experience in Customer Service or Product Support
- Confident using Microsoft Word Excel and PowerPoint
- Strong communication
- Great prioritisation
- Proactive problemsolving
- Calm under pressure
Job Ref:HP385
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 28000 - 28000
Reference: 611548354594606755 · Posted 3 hours ago · Closes 12 Dec 2026 · Listed via Hollyfield Personnel
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