Administration Assistant Helpdesk

Administration Assistant / Helpdesk

Sullom Voe Oil Terminal, Mossbank, Shetland, ZE2 9TU

Pay rate: £15.00 per hour
Hours: 20 hours per week
Working pattern: Monday to Friday

Please note: A full UK driving licence is essential for this role. The successful candidate will also be required to undergo a Basic Disclosure check.

About the role

Are you organised, proactive and passionate about providing excellent customer service? Do you enjoy a varied administrative role where no two days are the same?

We are looking for a reliable and customer-focused Administration Assistant / Helpdesk to join our team at Sullom Voe Terminal (SVT).

You will play an important role in providing professional administrative and office support to both Sodexo and EnQuest operations, acting as a key point of contact for helpdesk enquiries, travel arrangements and general site administration.

Working closely with site personnel, visitors, contractors and stakeholders, you will help ensure requests are managed efficiently and that the day-to-day office services run smoothly.

This is an excellent opportunity for someone with strong organisational skills, good attention to detail and a professional approach to customer service.

What you'll do:

• Act as the first point of contact for administrative enquiries, providing a professional and helpful service to Sodexo, EnQuest and site personnel.
• Monitor and coordinate helpdesk enquiries and service requests, ensuring they are logged, allocated, tracked and followed up appropriately.
• Arrange travel, accommodation and logistical requirements for site personnel and visitors.
• Provide general office administration, including managing incoming and outgoing mail, courier services, stationery and office supplies.
• Coordinate printing and reprographic requirements, including controlled forms, logbooks, permits, registers and other specialist documentation.
• Arrange meetings, conference facilities and support the use of digital collaboration tools such as Microsoft Teams.
• Maintain accurate records, document control systems and administrative processes in line with company and client requirements.
• Support visitor management, onboarding activities and communication between internal departments, contractors and suppliers.
• Handle confidential information professionally and ensure all work complies with site procedures and company policies.

What you'll bring

• Previous experience in an administrative, office support or customer service role.
• Good organisational skills and the ability to manage competing priorities and deadlines.
• Competent in Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Excellent communication and interpersonal skills, with a friendly and professional approach.
• The ability to work independently, use your initiative and contribute positively as part of a team.
• A high level of accuracy and attention to detail, particularly when maintaining records and handling confidential information.
• A full UK driving licence.

Desirable experience:

• Previous experience within facilities management, industrial or operational environments.
• Experience using helpdesk, service request or CAFM systems.
• Experience coordinating travel, accommodation or logistics arrangements.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support.
• Extensive Employee Assistance Programme, including legal and financial advice and support with personal or work-related challenges.
• Access to a 24-hour virtual GP service.
• Sodexo Discounts Scheme, offering fantastic savings across popular big-brand retailers.
• Pension Plan to help you save for your future.
• Learning and development opportunities to support your career progression.
• Bike to Work Scheme.
• Enhanced Sodexo UK & Ireland benefits and leave policies.

Ready to be part of something greater?

If you are an organised and enthusiastic administrator who enjoys helping people, solving problems and keeping things running smoothly, we'd love to hear from you!

Apply today and become part of the Sodexo team at Sullom Voe Terminal.

Sodexo reserves the right to close this advert early if we receive a high volume of applications.