Internal Sales Assistant

We are a well–established fastener distribution company supplying high–quality fastening products to customers across a wide range of industries. We pride ourselves on excellent customer service, product knowledge, and building long–term relationships with our customers and suppliers. We are looking for a motivated and organised Internal Sales & Purchasing Assistant to join our team. This is a varied role that combines customer service, sales support, purchasing, and general office administration. Key Responsibilities – Processing customer enquiries and preparing quotations. – Receiving and processing customer orders accurately. – Building and maintaining strong relationships with customers. – Liaising with suppliers to obtain prices, availability, and delivery information. – Raising purchase orders and monitoring supplier deliveries. – Managing stock replenishment and helping maintain appropriate inventory levels. – Resolving customer and supplier queries in a professional and timely manner. – Working closely with the warehouse team to ensure orders are fulfilled efficiently. – Maintaining accurate records using the company's software system. – Supporting the sales team with day–to–day administrative tasks. – Assisting in achieving company sales and customer service objectives. The Ideal Candidate – Previous experience in an internal sales, customer service, purchasing, or office administration role. – Experience within the fastener, engineering, industrial, or distribution sector would be an advantage but is not essential. – Excellent communication and customer service skills. – Strong organisational skills with good attention to detail. – Confident using Microsoft Office and computer–based business systems. – Ability to prioritise workload and work effectively under pressure. – Positive attitude with a willingness to learn. – A team player who can also work independently. What We Offer – Competitive salary based on experience. – Training and development opportunities. – Friendly and supportive working environment. – Opportunity to develop within a growing business. – Monday to Friday working hours with no weekend work. If you enjoy providing excellent customer service, have strong organisational skills, and would like to become part of a successful and growing fastener distribution business, we'd love to hear from you.