Facilities Manager

Role Responsibilities

• Lead, coach and develop the workplace team, creating a flexible, engaged and customer-focused culture aligned with the organisation’s values.
• Oversee hard and soft facilities services, ensuring contractual commitments, key performance indicators, service level agreements and customer expectations are consistently met.
• Build strong relationships with clients, landlords, stakeholders and service partners, acting as a trusted adviser and the main contact for workplace services.
• Manage operational performance, suppliers, contractors, budgets, purchase orders and forecasts, identifying opportunities to reduce costs, introduce innovation and improve service delivery.
• Ensure compliance with statutory, contractual, HR, quality, health, safety and environmental requirements. Coordinate the site response to incidents, emergencies, evacuations, disaster recovery and business continuity events.



Required Qualifications

• Demonstrable experience managing complex workplace or facilities operations, with a strong understanding of hard and soft services.
• Proven leadership skills, including the ability to coach, support and develop high-performing teams.
• Strong communication and stakeholder management skills, with experience working effectively with clients, customers, suppliers and service partners.
• Sound commercial and financial management skills, including budget ownership, cost control, forecasting and resource planning.
• A flexible, proactive and safety-conscious approach, with a commitment to delivering exceptional customer service.