Manpower UK - RISE
IT Customer Advisor
IT Customer Advisor at Manpower UK - RISE, based in Salisbury, South West, paying £13.45 per hour. This is a permanent role.
- Pay
- £13.45 per hour
- Hours and contract
- Permanent · On site
- Location
- Salisbury, South West
- Closing date
- Sector
- Customer Advisor
16% below the typical rate for customer advisor
Reference 612989826310475427
About the role
Job Description
IT Customer Advisor
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Salary: £13.45 per hour (Living Wage Employer)
\n Location: Porton Down, Salisbury, SP4 0JQ
\n Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
\n Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.
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In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
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What you'll do
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- Respond to customer requests via telephone, email, and web chat \n
- Log all requests using the appropriate call logging software \n
- Resolve issues or provide advice and guidance where possible over the phone \n
- Assign calls to the relevant support teams when needed \n
- Action Back Office requests when required \n
- Advise customers and support teams on known problems/workarounds \n
- Keep customers updated on the progress of their request or incident \n
- Contribute to team success by meeting agreed personal targets \n
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\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring
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- Excellent communication skills, both verbal and written \n
- A genuine passion for delivering great customer service \n
- Willingness to learn and adapt \n
- Ability to work independently and as part of a team \n
- Strong problem-solving skills \n
- Confidence working under pressure \n
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\n If you're looking for a stepping stone into a career in technology, this could be your next move.
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Interested? Apply today!
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If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Reference: 612989826310475427 · Posted 1 hour ago · Closes 9 Dec 2026 · Listed via Manpower UK - RISE
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