Part Time Client Advisor

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Part Time Client Advisor for our Concession in Harvey Nichols.

Main Responsibilities:

 Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
 Develop and maintain effective one-on-one relationship customers, using also digital tools
 Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes,
 Previous order history, All follow up information related to closing the sale
 Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors
 Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.

Life Skills:

 Strong communication skills in English at least (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy
 Strong attention to details
 Results-driven and customer focused
 Time management
 Problem solving
 Omni-channel retail orientation
 Flexible availability – including weekends, and holidays

Requirements:

 3/4 years of experience in the luxury fashion
 BOH knowledge
 Proactivity, enthusiasm, fashion knowledge and problem solving

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