Credit Controller

North Lanarkshire | £28-29,000 DOE | Monday–Friday, 9.00am–5.00pm

We are looking to recruit a full-time Credit Controller to join an established and busy finance team within a growing business based in North Lanarkshire.

This is a hands-on role where you will take ownership of an allocated section of the overall sales ledger, managing the full credit control process from start to finish. This will include setting up new customer accounts, obtaining the necessary account opening paperwork, maintaining customer records and proactively managing outstanding debt through to payment.

Alongside your own portfolio, you will work collaboratively with the wider finance team, providing shared support with invoicing and other sales ledger activities to ensure the smooth running of the department.

Key Responsibilities

• Take full responsibility for an allocated portfolio of customer accounts, overseeing all aspects of the sales ledger and credit control process.
• Manage new customer account applications, requesting and obtaining the relevant set-up documentation and ensuring records are accurately maintained.
• Proactively monitor outstanding balances and carry out regular follow-ups with customers to secure payment and minimise overdue debt.
• Investigate and resolve invoice and account queries, working with both customers and internal departments to reach a resolution.
• Process incoming payments and ensure receipts are correctly allocated against customer accounts.
• Provide shared support across the finance team with the preparation and processing of weekly and monthly invoice runs.
• Reconcile customer deposits, monitor balances and arrange refunds where required.
• Build effective relationships with internal department managers, keeping them updated on outstanding accounts and any issues requiring attention.
• Attend regular credit control and team meetings, contributing to discussions around debt collection, account queries and overall team performance.

What We're Looking For

• Previous experience in a Credit Control or Sales Ledger position.
• Confident managing customer accounts and chasing outstanding payments.
• A professional telephone manner with the ability to communicate effectively with customers and internal stakeholders.
• Good IT skills, including Microsoft Excel; experience using Sage 200 would be advantageous.
• Strong attention to detail and a methodical approach to maintaining accurate financial records.
• Well organised, with the ability to prioritise workloads and manage deadlines.
• Comfortable working in a fast-paced environment and able to manage competing demands.
• A proactive team player who can also work independently and take ownership of their own workload.

What's on Offer?

• Full-time, permanent opportunity.
• Monday to Friday, 9.00am–5.00pm (37.5 hours per week).
• 30 days annual leave, inclusive of public holidays.
• Company pension scheme with 5% employee and 4% employer contributions.
• A varied role with responsibility for managing your own customer portfolio within an established finance team.