Customer Service Advisor

Customer Service Advisor 

Marsh Barton, Exeter | £28,000 per year | Monday to Friday, 8am–5pm

gap personnel are recruiting for a Customer Service Advisor to join a friendly team in a forward-thinking business. No two days are quite the same. You could be taking a payment over the phone, picking up a query from the shared inbox, or processing an order that’s come in through the website.

We’re looking for someone who takes pride in doing a good job, follows things through and is happy to pitch in when the team gets busy.

What you’ll be doing

• Answering customer calls and helping with questions about orders and payments.
• Taking payments over the phone and recording them accurately.
• Helping manage the shared inbox, replying to customer emails and passing queries to the right colleague where needed.
• Processing website orders, checking the details and following up if anything is missing.
• Keeping customers updated and working with colleagues to get any issues sorted.

What we’re looking for

• A friendly, professional phone manner and confidence dealing with customers.
• Good attention to detail when handling payments and processing orders.
• The ability to stay organised when calls, emails and orders come in at the same time.
• A strong work ethic and a willingness to help when the team needs you.
• Confidence using email and computer systems.

If you enjoy helping customers and want a varied role in a friendly working environment, we’d love to hear from you.