Care Coordinator

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care

• Be the central contact for customers, families, and professionals

• Support new referrals, care planning and customer communications

• Maintain accurate records and use electronic monitoring systems

• Line manage care/support workers and support with queries

• Monitor service delivery, resolve issues and escalate where needed

• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)

What We’re Looking For:

• Strong communication and telephone skills

• Good IT and administrative abilities

• Customer service experience (1 year+)

• Experience in the care sector

• Ability to prioritise, multitask and stay calm under pressure

Desirable: Experience managing people or working in a regulated care setting.

Benefits:

• Company mobile phone
• Refer-a-Friend bonus (£100 – T&Cs apply)
• Blue Light Card – enjoy discounts for you & your family
• Your Care GP Online Services
• 24/7 support via Norfolk Support Line
• Access to workplace mental health first aiders

PLEASE NOTE: Sponsorship is not available for this role.