Customer Service Administrator

Customer Services Administrator

Cardiff | Full-Time | 3-Month Temporary Contract | Potential Temp-to-Perm Opportunity

Are you an organised administrator with excellent customer service skills and the ability to manage multiple tasks in a fast-paced environment?

We're recruiting for a Customer Services Administrator to join a well-established and supportive business in Cardiff on an initial 3-month temporary contract, with the potential for the role to become permanent for the right candidate.

This is a fantastic opportunity for someone who enjoys a varied role, thrives on helping customers, and takes pride in keeping operations running smoothly. Whether you have experience in customer service, sales support, order processing, or administration, we'd love to hear from you.

The Role

Key responsibilities include:

• Processing customer orders accurately and efficiently
• Preparing customer quotations and supporting account administration
• Responding to customer enquiries via phone and email
• Coordinating product returns, warranties, and customer collections
• Monitoring and managing a shared customer service inbox
• Following up on customer quotations and sales opportunities
• Supporting complaint logging and resolution processes
• Processing despatch notes and invoicing documentation
• Producing reports and carrying out data entry tasks
• Providing reception and switchboard cover when required
• Scheduling meetings and assisting with general office administration
• Managing office supplies, incoming post, and day-to-day office support tasks

About You

You'll ideally have:

• Previous experience within administration, customer service, sales support, or order processing
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• The ability to prioritise workloads and manage multiple tasks effectively
• A positive and professional approach to customer service
• The ability to work independently and collaboratively within a team

Apply Now!!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.