Navy Command, Senior Performance Manager

Job summary

At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today’s challenges and tomorrow’s opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy’s readiness to protect our nation and secure our future.

As the authority for the Royal Navy’s nuclear submarine capability, the Submarine Directorate oversees one of the most complex and critical elements of UK defence. Covering everything from in‑service management to long‑term fleet modernisation, the directorate ensures the Submarine Flotilla remains safe, reliable, and ready to meet national security requirements.

You'll be based at HMNB Clyde, home to the UK Submarine Service. It sustains the nation’s continuous at-sea deterrent and supports the Royal Navy’s fleet of nuclear-powered submarines. As a centre of excellence for submarine operations, Clyde plays a critical role in national security and global stability.

This position is advertised at 37 hours per week.

Job description

Are you ready to shape the future of support services at one of the UK’s most important naval bases? Join the Service Delivery Group, where you’ll play a vital role in reviewing and enhancing current support arrangements while developing a clear, forward-looking understanding of future demands within the Clyde Integrated Operating Framework. You’ll take ownership of a comprehensive Master List of Assumptions, ensuring all support needs at HMNB Clyde are accurately captured and managed. As part of the Service Delivery Group, you will support the Senior Performance Manager in overseeing the Soft Facilities Management contract, ensuring performance and financial targets are met and you’ll have the opportunity to contribute across other key contracts as well. If you’re driven to improve services and deliver excellence, this is the role for you!

What you will do:

• Provide support in the performance management of the Soft FM Contract ensuring all contracted outputs are met. Be the Single Point of Contact with Industry to resolve areas where performance are not in line with the contract.
• Responsible for technical assurance and approval of all new requirements onto the Contract, ensuring service levels meet customer requirements and approval has been granted with relevant Authority Customers.
• Responsible for the technical assurance of supporting data in support of Industry invoices through to payment.
• Responsible for Contract Change Management relevant to Soft FM, ensuring any approved Customer requirements are enacted into the contract, including support to Business Case development, analysis and updating all relevant contract documents, as appropriate.
• Provide support as Single point of contact and key interface between requirement owners, “users” and Industry to ensure contracted outputs are understood, communicated and delivered.
• Provide support in the management of all MOD obligations in the contract relevant to Soft FM contract, ensuring they are met, and Industry are adhering to schedules.
• Provide support in the identification and implementaton of improvement initiative and the review of Customer Feedback information and trends to ensure continuous improvement in service delivery, including any transition activity.
• Provide support in conducting Soft FM data analysis to inform Lot Owner in decision making process and provide information.
• User of contract management systems, such as COMPASS, MIDAS and CP&F, ensuring information contained within is updated, correct, authorised etc, as per the system processes.
• Provide support to the monthly consolidation and reporting of all contract performance and financial information, together with commentary and explantion of variances, recovery plans, transformation, benefits tracking.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Proven experience in contract performance management, preferably within facilities management or a similar service delivery environment.
• Strong understanding of contract change management processes, including the ability to support business case development, analyse contract variations, and update contract documentation.
• Experience acting as a single point of contact between clients, end users, and contractors to resolve performance issues and ensure contractual obligations are met.
• Competence in reviewing, validating and reporting data.
• Excellent communication and interpersonal skills to liaise effectively with multiple stakeholders and support collaborative problem-solving.
• Strong organisational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Market-leading employer pension contribution of 28.97%
• Personal & professional development
• Alternative working patterns for many roles
• Access to a confidential, professional support service
• Discount schemes
• Bicycle / season-ticket loans
• Enhanced maternity, paternity, and adoption leave
• Special paid leave to volunteer (up to 6 days a year)
• Assisted travel scheme

In Navy Command we believe that everyone has the potential to make a difference and you’ll be supported through your learning journey and your career. This can include working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.

You’ll have access to a variety of qualifications pathways ranging from GCSE/A-Level equivalent all the way up to master’s degree, depending on your role, your previous skills and your experience. Some qualifications even include “on-the-job” training which means minimal disruption to your working day but maximum impact.

Hybrid Working:

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Further Information:

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a revie