Booking coordinator

Fulfilment Co-ordinator – Hybrid Working (4 Days from Home!)
Location: Manchester (near Manchester Airport)
Salary: £26,208 + £400 Quarterly Bonus
Working Pattern: Hybrid – 4 days working from home, 1 day in the office (Friday)
Looking for a role with great work-life balance, a supportive team and the opportunity to earn extra money?
We're looking for a friendly, organised and proactive Fulfilment Co-ordinator to join our busy Operations team in Manchester!
If you enjoy speaking to people, love keeping things organised and thrive in a fast-paced environment, this could be the perfect opportunity for you.
You'll play an important role in making sure care homes have the staff they need, working closely with clients and recruitment agencies to coordinate bookings and fill shifts.
💰 What's in it for you?

• 🏡 4 days working from home – only Fridays in the office!
• 💷 £26,208 basic salary
• 🎯 £400 quarterly bonus – an additional £1,600 per year
• 💸 Extra earnings through paid on-call shifts
• 🤝 Friendly, collaborative team environment
• 📚 Training and support to help you succeed
• 🌟 A varied role where no two days are the same

📋 What will you be doing?
As a Fulfilment Co-ordinator, you'll be the link between care homes and staffing agencies, ensuring shifts are filled quickly and efficiently.

Your day-to-day responsibilities will include

• Managing incoming staffing requests from care homes.
• Coordinating with recruitment agencies to find available staff.
• Handling calls, emails and booking enquiries.
• Keeping booking information and internal systems up to date.
• Following up with clients and agencies to confirm arrangements.
• Checking that candidates meet compliance requirements before bookings.
• Building strong relationships with care homes, agencies and colleagues.
• Helping the team achieve excellent shift fulfilment and customer service.

⭐ What are we looking for?
You don't need to have worked in healthcare staffing before. We're more interested in finding someone with the right attitude, communication skills and ability to stay organised!
You'll be a great fit if you:

• Are confident, friendly and enjoy speaking to people.
• Have excellent organisation and time-management skills.
• Can multitask and stay calm when things get busy.
• Are comfortable making outbound calls and handling enquiries.
• Have good computer skills (Microsoft Office experience is a bonus).
• Enjoy solving problems and taking initiative.
• Are a reliable team player with a positive, can-do attitude.

Previous experience in customer service, administration, recruitment coordination, scheduling or a busy call centre would be beneficial, but isn't essential.
📞 Important: On-Call Requirements

This position includes

• 2 on-call shifts per week, lasting 3 hours each.
• £37 take-home pay per on-call shift, in addition to your basic salary.
• Occasional weekend on-call cover.

• Paid holiday, plus bank holidays
• Workplace pension
• Overtime at an enhanced rate
• Free on-site parking
• Full training provided
• Bonus scheme
• Clear career progression