Information Support Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

About the role

The Information Support Officer is the Council’s central point of contact for requests made under information access legislation, including the Freedom of Information Act, Data Protection Act, Environmental Information Regulations, and Public Sector Information (PSI) regulations.

You’ll play a key role in helping the Council meet its legal responsibilities around information handling, while also ensuring good information, records, and knowledge management practices across the organisation.

You’ll be part of team acting as the Council’s main point contact for Freedom of Information, Data Protection, Environmental Information and related requests, making sure responses are accurate and sent within legal timescales.

You’ll provide informed advice and guidance to officers, Councillors and members of the public on information access and data protection matters. You will work with colleagues across the Council to help design and implement effective information and records management arrangements.

You will maintain and improve guidance on the intranet and internet relating to data protection and information access, including liaising with the Information Commissioner’s Office when required.

You’ll have a key role in developing and rolling out the Council’s Information Management Strategy, delivering training and awareness sessions for staff and Councillors, working with Organisational Development colleagues and preparing reports, statistics and management information on FOI, Data Protection and related areas

This role will require you to handle sensitive and confidential information appropriately.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next?

Need further information on the duties of this post? Please contact Andrew Gallagher (recruiting manager) via email at [email removed],

If you experience issues when applying online please contact HR at [email removed]

If this role interests you please select the 'Apply' button