Customer Service

Are you a customer-focused professional with strong administration skills and a natural ability to solve problems? Do you enjoy working in a varied role where no two days are the same?
An exciting opportunity has arisen for a Customer Service Administrator to join a well-established and growing business based in Ware. Working as part of a close-knit and supportive team, you will play a key role in delivering exceptional customer service whilst supporting the smooth day-to-day running of the business.
This is a fantastic opportunity for someone who enjoys building relationships, resolving customer queries, and taking ownership of tasks in a busy and rewarding environment.
About the Role
As Customer Service Administrator, you will be the first point of contact for customers, managing enquiries via telephone and email and ensuring a professional and efficient service is delivered at all times.
This is a varied role that combines customer service, administration, problem solving, and coordination, making it ideal for someone who enjoys a busy position where they can make a real difference.
Benefits

Salary of £28,000
Monday to Friday working hours (8:00am – 5:00pm)
25 days holiday plus bank holidays
Friendly and supportive team environment
Close-knit business with approachable management
Stable and growing company
Varied role with plenty of responsibility
Free parking

Key Responsibilities

Act as the first point of contact for customer enquiries via telephone and email
Book appointments and coordinate schedules
Resolve customer queries efficiently and professionally
Provide advice and information on products and services
Liaise with third-party suppliers and service providers
Process, validate, and update customer information accurately
Investigate issues and identify appropriate solutions
Maintain accurate records and documentation
Support colleagues with administrative tasks as required
Deliver a consistently high level of customer service

Skills & Experience Required

Previous experience in a customer service, administration, or office-based role
Excellent communication skills, both written and verbal
Strong organisational and problem-solving abilities
Good attention to detail and accuracy
Confident using Microsoft Office applications
Ability to manage multiple priorities effectively
Strong Maths and English skills
Positive, proactive, and team-oriented attitude
Ability to work independently and as part of a team

Why Apply?
This is an excellent opportunity to join a business that genuinely values its employees. You'll become part of a supportive team where your contribution is recognised, your development is encouraged, and you'll enjoy a varied role with plenty of customer interaction and responsibility.
Thank you for your application.
INDCORE