Retail Programme Manager

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Job Reference seastern/TP/86331/3715

Apply for this job Number of Positions: 1 Contract Type: Permanent - Full Time Contract Details: Monday to Friday Salary: £60,000 to £65,000 per annum (dependent on experience) plus free travel Working Hours: 37 Full address: London 4More Closing Date: 22/11/2026 Job Category: Management Region / Division: London Business Unit: Commercial

Job Introduction

Are you looking for a career where you can shape the future of retail, lead transformation, and make a real commercial impact?

We are seeking a Retail Programme Manager to join our team based from our Head Office in London Bridge.

As our Retail Programme Manager, you will turn our retail and digital strategies into programmes that deliver real results. You will lead retail and digital transformation from the first idea through to everyday operation, making sure every programme delivers clear commercial, customer and operational benefits.

You will also lead our team of 5 Retail Support Officers, supporting multi-million pound digital and physical retail channels. Working closely with suppliers, you will make sure all retail system issues are resolved as quickly as possible. 

In this role you will use data and customer insight to help us make better decisions and drive revenue. Working closely with colleagues across operations, commercial and digital, and our digital and physical retail suppliers, you will help shape and deliver the future of retail at Southeastern.

Can you move people? Apply now.

What you’ll do

• Lead the delivery of retail transformation programmes and projects, from strategy through to business as usual
• Translate digital and retail strategies into deliverable projects. Write robust business cases which include ROI and NPV, using data-led insights to drive real customer benefits
• Prioritise subsidy-reducing projects to support business objectives 
• Line manage, develop and coach the Retail Support Team, setting clear objectives and priorities 
• Work with Retail Support Team and suppliers to ensure all urgent retail channel issues are managed according to agreed SLAs, with minimal impact to revenue 
• Responsible for strong programme governance, risk management, reporting and budget control
• Develop and maintain retail and digital project reporting and management information
• Manage multiple linked workstreams to deliver agreed outcomes
• Make sure programmes deliver measurable commercial, customer and operational benefits
• Analyse customer feedback and data to improve revenue, customer experience and operational performance
• Provide insight, recommendations and performance updates to senior stakeholders and support business planning
• Prioritise resources across programme and support work, keeping Retail Support aligned to strategic priorities
• Promote a culture of continuous improvement, accountability and customer focus
• Build strong relationships across operational, commercial, digital and external stakeholders
• Assess and mitigate risks 

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• You deliver change Minimum 5 years experience leading complex, high value programmes and projects from strategy to delivery
• You know the importance of what you do  Experience managing a 24/7 operational team, ensuring urgent issues are dealt with quickly to minimise impact to revenue 
• You keep it on track Proficient on governance, risk management, reporting and multi-million pound project budget control. Prince 2 / CMA desirable. 
• You manage suppliers well Experience of supplier management to prioritise customer and business