Apprentice Administration Assistant

The role will involve ensuring efficient communication of meetings, communication, record keeping and support the delivery of SEND via attendance monitoring, organisation of therapy and wider inclusion services through effective liaison with parents/carers, staff and external professionals.

What will the apprentice do at work?

Support for Pupils, Parents and the Community

• Deal with complex reception, visitor and telephone enquiries.
• Liaise with external agencies, providing information and arranging meetings as required.
• Act as a first point of contact for SEND and inclusion-related enquiries, ensuring these are dealt with efficiently and professionally.

Support for the SEND and Inclusion Team

• Provide confidential administrative support to members of the SEND and Inclusion Team. Undertake typing, word processing and preparation of correspondence, reports and other documentation.
• Maintain staff diaries and co-ordinate appointments and meetings.
• Manage and respond to emails and enquiries as directed.
• Arrange meetings involving parents/carers, school staff and external professionals including; booking venues and resources, distributing invitations and documentation, preparing meeting packs and agendas, taking a distributing minutes where required.
• Follow up actions arising from meetings and maintain accurate records.

Support for Organisational Management

• Develop and maintain effective administration systems to support the work of the SEND and Inclusion Team.
• Maintain accurate and confidential pupil records, both electronic and paper-based.
• Update and maintain databases and tracking systems.
• Support the administration of referrals, interventions and support programmes.
• Produce reports and information as requested by School Leaders.
• Ensure documentation is processed and filed in accordance with school procedures and data protection requirements.
• Operate office equipment and maintain adequate stocks of stationery resources.

Communication and Liaison

• Liaise with a range of stakeholders including parents/carers, therapists, health professionals, local authority officers and other external agencies.
• Maintain effective channels of communication between home, school and external services.
• Ensure information is shared promptly and accurately with relevant staff.

Support for Other Staff

• Provide administrative support to leadership and support staff as required.
• Assist with the co-ordination of inclusion-related activities and events.
• Support colleagues with accessing and collating relevant information and documentation.

General Responsibilities

• Work in accordance with school policies and procedures.
• Maintain confidentiality at all times.
• Participate in training and other professional development as required.
• Undertake any other duties commensurate with the grade and nature of the post as directed by the Headteacher or line manager.

The apprentice's training schedule

• Teaching Assistant Level 3
• Day release for online learning during term-time only
• Prior to enrolment, Apprentices must provide a copy of their Level 2 or above qualification in both English and maths.

Additional training information (optional)

Application closing date: 13th November 2026.

Interview date: 20th November 2026.

Apprenticeship start date: January 2027 or asap

Duration: 18 Months

Employment Details

Working week details: Monday to Friday - working day to be discussed at interview Total hours per week: 35 hours a week

Hours per week: 35 hours a week

Pay rate: FTE 37 hours/52.143 weeks - £15,434 for the first year, age-related increase for the remainder.

PLEASE NOTE: This is a term time only role so your yearly wage will be £10,811 based on total paid weeks of 45.05 and total working weeks of 39.

Company benefits

Cycle to Work Scheme

My Staff Shop - employee benefits scheme

Health & Wellbeing Support

Address

Torc Campus, Silverlink Road,, Tamworth,, Staffordshire., B77 2HJ

Requirements and prospects

Skills

• Attention to detail/accuracy
• Organisation skills
• Communication skills (verbal and written)
• Team working
• Initiative and the ability to work proactively
• Priority management / meeting deadlines

Qualifications required

• GCSE or equivalent Maths and English (Grade C or 4 and above) essential

Future prospects

Possibility of full- time job when apprenticeship completed.

Other things to consider

A clear DBS check will be essential within this role. Candidates will be required to undertake online learning as provided by Let Me Play Education Ltd. Applicants must be aware that they will be required to complete baseline assessments and will have the opportunity to ask questions regarding the qualification. To apply for this position please download the application form. All completed applications should be returned directly to the PA to the Headteacher: [email removed]

This school is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

The position is subject to a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal

warnings, cautions and convictions in your application form. In addition, for shortlisted candidates an online search (including social media) will be conducted as part of schools’ due diligence in line with

KCSIE (Keeping Children Safe in Education).