Senior Learning and Talent Development Manager

Job summary

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Are you passionate about digital transformation, learning and colleague engagement? Do you enjoy developing creative approaches that help people discover new learning opportunities and build their skills?

We’re looking for a Senior Learning and Talent Development Manager to lead marketing and engagement activity across HMRC’s Digital Academy.

You’ll play a key role in helping colleagues discover, engage with and benefit from digital and data learning. You’ll develop and deliver campaigns, events and communications that increase awareness and participation and support our ambition to build a digitally confident and data-capable workforce.

Working with senior leaders, business sponsors, stakeholders and the Digital Ambassador network, you’ll use audience insight, performance data and feedback to understand what works and continuously improve our approach.

You’ll also line manage two Marketing and Engagement Managers, providing clear direction and support, and deputise for the Marketing and Engagement Lead when required.

This is an opportunity to combine learning, marketing and engagement to make a real difference to how colleagues build their digital and data capability across HMRC.

Job description

As Senior Learning and Talent Development Manager, you will:

• Lead the development and delivery of annual marketing and engagement plans for Digital Academy learning, campaigns and events.
• Build effective relationships with senior leaders, business sponsors, stakeholders and the Digital Ambassador network to increase awareness, participation and engagement.
• Develop and deliver compelling and accessible communications, campaigns, events and webinars across channels including SharePoint, Viva Engage, newsletters and live events.
• Support and develop colleague engagement networks and communities that help promote learning and build digital and data capability.
• Use performance data, audience insight and feedback to evaluate activity, identify improvements and demonstrate impact to senior stakeholders.
• Champion inclusive and accessible approaches to learning marketing and engagement that support HMRC’s strategic priorities and the Government Digital and Data Profession.
• Lead and develop two marketing and engagement managers, setting clear priorities and supporting high-quality delivery.
• Deputise for the Marketing and Engagement Lead when required, helping maintain direction and delivery across the wider portfolio.

Person specification

You’ll be a creative and proactive individual who is comfortable working in a fast-paced and changing environment.

You’ll be able to develop new ideas and turn them into practical marketing and engagement activity, taking a solution focused approach and adapting to changing priorities.

You’ll be a confident communicator who can build effective relationships with people at different levels and across organisational boundaries, using your influencing skills to gain support and encourage participation.

You’ll be comfortable using data, audience insight and feedback to inform decisions and improve future activity, and able to manage multiple priorities while maintaining high quality delivery.

As a line manager, you’ll provide clear direction and support to your team, creating an inclusive and collaborative working environment.

You’ll also have an interest in emerging technologies, including Artificial Intelligence (AI), and the opportunities they may provide for innovative learning, colleague engagement and digital capability building.

Essential criteria

• Experience of learning, organisational development, capability building or workforce skills development, including understanding audience needs and translating these into effective learning or engagement solutions.
• Experience of building effective relationships with a range of stakeholders, including senior stakeholders, and working collaboratively across teams or professional boundaries to deliver shared outcomes.
• Experience of developing and delivering communications, campaigns, events, webinars or other engagement activities that encourage participation and support behavioural change.
• Experience of using data, audience insight and feedback to evaluate effectiveness, inform decisions and improve future activity.
• Experience of leading people or delivery in a fast paced environment, including setting direction, managing competing priorities and adapting your approach when circumstances change.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit