Admin Officer

Admin Officer
Location: Willesden Magistrate's Court, NW10 2DZ
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £13.36 per hour

If you're the kind of person who keeps things moving, loves solving problems with accuracy, and takes pride in delivering a "right first time" service, this could be the role for you. Our Client is hiring an Admin Officer to support day-to-day operations within a busy court environment, helping progress cases and serving the public with professionalism and care.

What you'll be doing:
* Preparing papers and files for hearings, meetings and tribunals, keeping information up to date
* Producing court/tribunal documents and completing standard correspondence, minutes and reports in line with guidelines
* Managing admin tasks such as photocopying, filing, post opening and dispatch, and updating records/data input
* Handling enquiries face to face, by phone and in writing, supporting court users with helpful, prompt service
* Assisting with clerking duties and ensuring papers/materials are ready for hearings
* Booking and organising meeting rooms, agenda packs and joining instructions for training and group activities
* Processing casework and documentation accurately, including orders and claims/fines/fees where required
* Checking and verifying documents, records and returns against criteria, procedures and quality standards
* Carrying out basic statistical analysis/reporting and supporting straightforward calculations where needed
* Contributing to continuous improvement and small projects, using discretion and initiative within set processes

What you'll bring:
* A professional, confident and customer-focused approach-excellent service matters here
* Strong administrative capability, with attention to detail across records, documents and deadlines
* Confidence using computer systems for data input and record updates
* A positive attitude, willingness to take initiative, and commitment to doing things accurately
* Ability to work to workload targets for throughput and quality
* Communication skills that help you engage with the public, judiciary and other stakeholders respectfully

Additional information:
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
If you'd like a role where your admin skills genuinely support decisions that matter, apply now. We look forward to reviewing your application.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.