Technical Support Engineer, Access Automation

Electrical Technical Support Engineer, Automation

£35,000 - £40,000 + Annual Bonus | Stockport

Monday to Friday | 8am - 5pm | Office-based

Ready to get off the tools without leaving engineering?

Are you an Electrician, Field Service Engineer or Maintenance Technician who enjoys fault-finding, technical troubleshooting and solving problems?

We're looking for an Electrical Technical Support Engineer to join a global business specialising in access automation.

This is an excellent opportunity to move into an office-based technical role, using your electrical, electronic or mechanical engineering knowledge to support installers across the UK.

You'll help diagnose faults, resolve installation challenges and provide technical guidance across a range of automated gate, barrier and access control products.

No previous gate automation experience is required; full product training will be provided.

What's on Offer?

• £35,000 to £40,000 basic salary, depending on experience.
• Annual bonus.
• Monday to Friday, 8am–5pm.
• Office-based role in Stockport, no regular site travel.
• 25 days' holiday plus bank holidays.
• Option to buy or sell up to five additional days.
• Private Medical Insurance and Medicash.
• Workplace pension.
• £250 annual personal development fund.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Additional lifestyle and family benefits.
• Full product training and career development opportunities.

The Role

• Provide technical support to installers by telephone and email.
• Diagnose electrical, mechanical and product-related faults.
• Troubleshoot issues involving motors, control panels, wiring and safety devices.
• Interpret electrical schematics, wiring diagrams and technical manuals.
• Guide installers through testing procedures and fault diagnosis.
• Assist with product testing, repairs and technical investigations.
• Maintain accurate records and manage technical enquiries through the CRM system.

About You

We're interested in candidates from electrical, mechanical, electronics, field service engineering or technical sales backgrounds.

You could currently be working as an:

• Electrician / Electrical Technician
• Field Service Engineer
• Electrical Maintenance Engineer
• Gate or Automatic Door Engineer
• Access Control / Security Engineer
• Electronics Technician
• Automation or Controls Technician
• Technical Sales 

Ideally, you'll have:

• Practical knowledge of electrical and electronic systems, including mains and low voltage.
• Experience in fault-finding, testing, maintenance, installation or repairs.
• The ability to read wiring diagrams and electrical schematics.
• A logical, methodical approach to problem-solving.
• Good communication skills and a customer-focused attitude.

Experience with motors, control panels or electro-mechanical systems would be advantageous.

Interested?

Perhaps you're looking to move away from field-based work while still using your engineering skills.

If you enjoy fault-finding, technical problem-solving and helping others, this could be an excellent next step in your career.

Apply today or get in touch for a confidential discussion.