Venue Manager

Vacancy at Brathay Trust

Venue Manager

Salary £ 36000

Ambleside

Details

As Venue Manager, you will lead Brathay's hospitality and venue operations, ensuring an exceptional experience for every guest. Responsible for managing and developing the venue team, you will oversee accommodation, catering, customer service, operational standards and compliance, while working closely with colleagues across the organisation to continually enhance Brathay's offer. This is a hands-on leadership role that combines people management, operational excellence and a passion for delivering outstanding customer experiences in a unique Lake District setting.

• Methodical, with strong attention to detail.
• Proven team leadership, supervisory and people-management skills, with the ability to manage, challenge and support in equal measure.
• Demonstrates strong problem-solving ability, creativity and initiative, with the capacity to think on their feet while remaining calm under pressure.
• Strong time-management skills, with the ability to prioritise and meet agreed deadlines.
• Experience of delivering excellent customer service.
• Excellent teamworking and team-building skills.
• Experience of managing people effectively.
• Relevant experience in a similar operational or hospitality role.
• Self-motivated, with the ability to work independently and use initiative.

• Numerate, with the ability to analyse and interpret financial reports.
• Competent in the use of email, internet, spreadsheets, word processing and databases, preferably Microsoft Office.
• Good understanding of UK GDPR requirements and experience of working within relevant guidance.

• Substantial experience in a similar role.
• Current first aid certificate, or willingness to work towards one.
• Personal licence holder, or willingness to work towards the qualification.

• Current driving licence.
• Relevant management qualification.
• Demonstrable commitment to continuing professional development.
• Relevant health and safety qualification.

At Brathay, we believe every young person should be able to access the support and experiences that work for them. 

As a National Centre of Excellence for Outdoor Learning and an expert provider of Early Help community support, we inspire young people to build their brighter futures and thrive in an ever-changing world. 

We're proud to be Great Place To Work® Certified™ and recognised as one of the UK's Best Workplaces™ in the Charity and Not-for-Profit sector 2025 by Great Place To Work®. These independent recognitions, based on feedback from our colleagues, reflect the supportive, inclusive and purpose-driven culture we've built.

Whether you're working directly with young people or supporting our teams behind the scenes, you'll be part of an organisation where your contribution is valued and your work has a real and lasting impact.
 

As well as the opportunity to do meaningful work that makes a real difference, you'll have access to a range of benefits including:

• 30 days annual leave plus bank holidays (pro rata for part-time colleagues)
• Health Cash Plan
• Life Assurance
• Pension scheme
• Employee wellbeing support (EAP)
• Refer a Friend scheme
• Annual complimentary night's stay at Brathay Hall
• Flexible working opportunities

To consider your application we require you to provide both a CV and cover letter. In your cover letter please provide details of why you are applying for the role and how your skills and experience meet the essential and desirable criteria of the Job Description.
 

If you're an experienced, highly organised professional who takes pride in providing exceptional support to senior leaders and making a meaningful contribution, we'd love to hear from you. Join Brathay and help inspire young people to build their brighter futures.

Benefits

Our Benefits
As well as the opportunity to do meaningful work that makes a real difference, you'll have access to a range of benefits including:

• 30 days annual leave plus bank holidays (pro rata for part-time colleagues)
• Health Cash Plan
• Life Assurance
• Pension scheme
• Employee wellbeing support (EAP)
• Refer a Friend scheme

Notes

Our Commitment to Inclusion
Brathay is committed to creating an inclusive workplace where everyone feels they belong.
We welcome applications from people of all backgrounds, experiences and communities. If you're excited about this role but don't meet every desirable requirement, we encourage you to apply — we value potential as well as experience.
Safeguarding
Brathay is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As part of our safer recruitment process, all appointments are subject to the appropriate pre-employment checks, which will include a Disclosure and Barring Service (DBS) check at the relevant level for the role.

Attached documents