Maintenance Operative

Maintenance Operative (Handyman)

Location: Clanny House, Sunderland

Reporting to: Accommodation Manager

Hours: Full-time, Monday to Friday (typically 9:00am – 5:00pm with occasional flexibility required)

About the Role

Flow Student, part of MCR Property Group, is seeking a reliable and practical Maintenance Operative to support the day-to-day upkeep of Clanny House, Sunderland. This role is primarily a hands-on handyman position responsible for general repairs, maintenance tasks, and supporting the wider operational team in ensuring the building remains safe, well-maintained and comfortable for residents. Working closely with the Accommodation Manager and site team, the Maintenance Operative will carry out routine maintenance, respond to reactive repair requests and assist with planned preventative maintenance across the property.

Key Responsibilities

• Carry out general maintenance and handyman duties across the student village.

• Respond promptly to reactive maintenance requests from residents and the site team.

• Undertake minor repairs including plumbing, electrical fixes, joinery and decorating.

• Assist with preventative maintenance and routine property checks.

• Support room turnarounds during check-out and check-in periods.

• Maintain communal areas ensuring they remain safe, clean and fully operational.

• Conduct basic inspections of equipment and building systems.

• Assist external contractors when required and ensure works are completed safely.

• Log and update maintenance requests through the property management system.

• Support emergency responses including fire alarm activations, water leaks or urgent building issues.

• Ensure compliance with health and safety policies and safe working practices.

Skills and Experience

• Proven experience in a handyman, maintenance or facilities role.

• Practical knowledge of basic electrical, plumbing or building repairs.

• Ability to troubleshoot and resolve maintenance issues efficiently.

• Good organisational skills and ability to prioritise tasks.

• Strong customer service approach when interacting with residents.

• Ability to work independently while supporting the wider site team.

Desirable

• Trade qualification or experience in electrical, plumbing, joinery or building maintenance.

• Previous experience working within residential property, hotels or student accommodation.

• Basic understanding of building compliance and safety standards.

Personal Attributes

• Reliable and proactive with a strong work ethic and happy to be hands on

• Practical knowledge of basic electrical, plumbing or building repairs.

• Friendly and approachable when dealing with residents and colleagues. Comfortable with entering student rooms

• Able to remain calm and organised when responding to urgent issues.