Scheduler x 2

Blackburn | Full-time | x 2 Positions

Are you an organised and customer-focused administrator who enjoys keeping things running smoothly? Do you have experience coordinating engineers, managing service schedules or providing operational support?

We're recruiting Operational Support Advisors to join a growing operations team within an established and expanding business based in Blackburn.

This is a varied role combining engineer scheduling, customer service and administration, where you'll play an important part in ensuring maintenance activities are organised efficiently and customers receive an excellent level of service.

The Role

Working as part of a busy operational support team, your responsibilities will include:

• Coordinating and scheduling engineers for planned and reactive maintenance visits.

• Managing diaries, workloads and resources to ensure service appointments run efficiently.

• Keeping customers and clients updated on appointment arrangements and job progress.

• Handling incoming calls and email enquiries, ensuring queries are dealt with promptly and professionally.

• Managing multiple service inboxes and ensuring responses meet agreed service levels.

• Updating internal systems and maintaining accurate customer and service records.

• Supporting a significant data-cleansing project, reviewing and correcting existing customer records and service tickets.

• Liaising with engineers, customers and internal departments to resolve queries and keep operations moving.

• Providing general administrative and operational support across the wider team.

What We're Looking For

We're particularly interested in people who have:

• Previous experience scheduling engineers or coordinating service appointments.

• A background in administration, customer service or operational support.

• Excellent communication skills, both written and verbal.

• Good IT skills, including Microsoft Office and confidence using internal systems.

• Strong attention to detail and the ability to maintain accurate records.

• A proactive, organised approach and the ability to manage competing priorities.

• A genuine commitment to delivering excellent customer service.

Why Apply?

• Opportunity to join an established and growing business.

• Multiple vacancies available.

• Varied role combining customer contact, coordination and administration.

• Modern head office environment in Blackburn.

• Opportunity to play an important part in supporting a busy operational function.

If you're an organised administrator with experience coordinating engineers and delivering great customer service, we'd love to hear from you.