Customer Care Advisor

Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities: Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc ) Process and manage the full order cycle using the ERP system, to include: Understanding and communicating stock availability Placing the order to meet customers expected delivery dates Monitoring order status Liaising with couriers to obtain delivery status Communicating any issues/delays to our customers Following up on any queries/ investigation and resolutions Keep track of outstanding projects and to keep customers updated at all times Complaint management Learn and adhere to all Company procedures and requirements Keep up to date with company Terms & Conditions and Customers Contract Agreements, including returns and product warranties Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target Provide support to external Sales team Identify opportunities to improve service and feedback on potential challenges and root cause analysis Adhere to department SLAs Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS Excellent verbal and written communication skills Polite, friendly and professional Attention to detail Organisation skills Ability to look for continuous improvements Strong team player Ability to build rapport via phone, chat, email Competent in Microsoft Office Customer Service experience Flexibility/adaptability managing multiple tasks Problem-solving and analytical skills Positive can-do attitude Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.