Office Administrator

Office Administrator – Glazing Industry Location: West London (Office-based) Salary: £30,000–£35,000 per annum + Annual Performance Bonus Hours: Monday to Friday, 08:30–17:30 (1-hour break) DC Solutions Services is recruiting on behalf of a long-standing client for an organised and proactive Office Administrator to support logistics, procurement, stock management and after-sales operations.This is a varied office administration role within the glazing industry, offering the opportunity to work across several departments and take responsibility for important day-to-day operations.The ideal candidate will have strong administrative skills, excellent attention to detail and the ability to manage multiple tasks independently. Previous experience in logistics, procurement or after-sales support is beneficial, while technical knowledge of glazing products, glass, aluminium windows and doors, or installation processes would be a significant advantage. The Role Office Administration & Logistics * Coordinate deliveries, collections and schedules with suppliers, fitters and internal teams. * Provide daily office administration support to the Operations Manager. * Maintain accurate records relating to deliveries, stock, projects and installations. * Prepare documentation and ensure information is saved and organised correctly. * Liaise with customers, suppliers and installation teams to ensure smooth daily operations. * Support logistics planning and resolve administrative issues as they arise. Procurement & Stock Management * Raise purchase orders and place stock orders as required. * Monitor stock levels and maintain accurate stock records. * Prepare monthly stock schedules and procurement reports. * Communicate with suppliers regarding orders, availability and delivery schedules. * Support procurement administration and help ensure materials are available when required. After Sales & Glazing Support * Act as the first point of contact for after-sales queries from customers. * Gather detailed information, photographs and videos to help assess reported issues. * Log, monitor and follow up on after-sales cases, arranging site visits where necessary. * Liaise with fitters, customers, suppliers and internal teams to help resolve installation-related issues. * Organise site photographs and obtain job sign-offs from fitters or clients. * Prepare monthly after-sales reports for management. * Prepare and issue project documentation, including operation and maintenance (O&M) manuals and warranties, following installations. An understanding of glazing products, glass, aluminium windows and doors, and common installation issues will be particularly useful when handling technical queries and coordinating after-sales support. Reporting & General Administration * Prepare monthly reports covering stock, logistics and after-sales activities. * Complete accurate data entry and maintain records across company systems. * Use Microsoft Excel, Outlook and Word for daily office administration. * Provide general administrative and operational support across the business. * Work closely with the Operations Manager while managing responsibilities independently. What We're Looking For * Previous experience in office administration, office support or a similar administrative role. * Strong organisational skills and the ability to prioritise competing tasks. * Excellent attention to detail and accurate record-keeping. * Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word. * Confident communication skills when dealing with customers, suppliers and colleagues. xjnqpsq * A proactive approach and the ability to work independently without close supervision. * Experience in logistics, procurement, stock control or after-sales support would be beneficial